Privacy Policy | Nearby Flooring Pros

1. Who we are

Nearby Flooring Pros is a product of TRAKCIA. TRAKCIA operates this website and is responsible for the collection and handling of information submitted through this site, as described in this Privacy Policy. Nearby Flooring Pros is a lead-generation and matching service. We connect homeowners and property owners who are considering flooring work with independent flooring professionals and home-improvement companies. We are not a flooring contractor and we do not perform installation, replacement, or refinishing work ourselves.

You can contact us about this policy by phone at (786) 563-0647.

2. Information we collect

Information you give us

When you submit the estimate request form, we collect the information you enter, which includes:

Project details — the service you need, the flooring material you are considering, approximate project area, property type, whether you are the homeowner, and your timeline.
Property location — street address, city, state, and ZIP code.
Contact information — first and last name, email address, and telephone number.
Consent record — whether you checked the consent box, the exact disclosure text that was displayed to you, and the date and time we received your submission.

Information collected automatically

IP address and approximate location derived from it
Browser type, device type, operating system, and user agent string
The page you landed on and the page that referred you
Campaign parameters such as utm_source, utm_medium, utm_campaign, utm_term, utm_content, and advertising click identifiers such as gclid and fbclid
Pages viewed, time on page, and interactions with the form

Lead certification data

To document the consent you provide and to protect both you and the companies we work with, we use independent third-party verification services:

TrustedForm (ActiveProspect, Inc.) — records your interaction with the form and issues a certificate documenting the disclosure that was shown and the consent you gave. The certificate URL is stored with your request.
Jornaya LeadiD (Verisk Marketing Solutions) — creates an independent identifier and record of the lead event, including the consent language presented at the time of submission.

These services operate under their own privacy policies, which are linked from our Marketing Partners page.

Storage and processing providers

We use service providers, including Supabase, to receive, store, process, secure, and route submitted lead information and related consent and attribution records.

3. Cookies and similar technologies

We and our analytics and advertising partners may use cookies, browser storage, pixels, and similar technologies to remember your session, measure how the site performs, attribute a submission to the campaign that brought you here, and measure advertising effectiveness. Attribution values are stored in your browser’s session storage and are cleared when you close the tab.

Most browsers let you refuse or delete cookies through their settings. Blocking them will not prevent you from using the form, though some measurement will be lost. If your browser sends a Global Privacy Control (GPC) signal, we treat it as a request to opt out of the sale or sharing of personal information where applicable law requires.

4. How we use your information

To match your project with flooring professionals serving your area
To transmit your request to those professionals and our partners
To contact you about your request by phone, text, or email
To verify, document, and retain the consent you provided
To detect and prevent fraudulent, automated, or abusive submissions
To measure and improve site and campaign performance
To comply with legal obligations and enforce our terms

5. How we share your information

We share the information you submit with:

Flooring professionals and home-improvement companies — the businesses that may contact you about your project. As described in the consent disclosure on the form, your request may be shared with up to four such companies.
Lead distribution and marketing partners — companies that route qualified requests to professionals in their own networks. A current list is maintained on our Marketing Partners page.
Service providers — hosting, analytics, communications, fraud prevention, and lead-certification vendors acting on our behalf.
Legal and corporate recipients — where required by law, legal process, or a governmental request, to enforce our terms or protect rights and safety, and in connection with a merger, acquisition, or sale of assets.

Once your information is shared with a professional or partner, their own privacy policy governs how they use it. We do not control, and are not responsible for, their practices. Opting out with us does not automatically opt you out with them — you will need to contact them directly.

6. Your communication choices and consent

The consent you give on the form is express written consent to be contacted at the number and email you provided, including by automated dialing technology, prerecorded or artificial voice, and SMS/MMS text messages, even if your number appears on a Do Not Call registry. This consent is not a condition of any purchase.

You can withdraw consent at any time:

Reply STOP to any text message to stop texts from that sender
Use the unsubscribe link in any marketing email
Ask to be placed on our internal do-not-call list by calling (786) 563-0647

Message and data rates may apply and message frequency varies. Withdrawing consent does not affect contacts already made before the request was processed.

7. Data retention

We retain submitted information and the associated consent record for as long as needed for the purposes described here and to satisfy legal, regulatory, and evidentiary requirements — including demonstrating consent in the event of a dispute. Retention periods for consent records are typically longer than for marketing data. When information is no longer needed, it is deleted or de-identified.

8. Security

We use administrative, technical, and physical safeguards designed to protect the information we hold, including encryption in transit, access controls, and rate limiting on submission endpoints. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your privacy rights

Depending on where you live, you may have the right to request access to the personal information we hold about you, request correction or deletion, request a portable copy, opt out of the sale or sharing of personal information and of targeted advertising, and not be discriminated against for exercising these rights.

To make a request, call (786) 563-0647 with the nature of your request. We will verify your identity before acting, usually by confirming details you previously submitted. You may use an authorised agent where the law permits.

Some state privacy laws provide additional rights or require specific notices. We will respond to verified privacy requests as required by applicable law.

10. Children’s privacy

This website is intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has submitted information, call us and we will delete it.

11. Third-party links

This site links to third-party websites, including those of our partners. We are not responsible for the content or privacy practices of any site we do not operate.

12. Changes to this policy

We may update this policy from time to time. The effective date at the top of this page shows when it was last revised. Material changes will be highlighted on this page. Continuing to use the site after an update means you accept the revised policy.

13. Contact us

Nearby Flooring Pros is a product of TRAKCIA.
(786) 563-0647